A market rich with opportunities and challenges
By 2021 IDC expects over 60% of the top 500 Australian companies will be digital services suppliers through the collaborative cloud. The VoIP and Unified Communications services market anticipates immense growth but is also characterised by many challenges.
When it comes to the telco industry, the number of customer complaints grew from 97,401 in 2015 to 146,956 in 2017/18. 41.3% of complaints are those were about customer service*.
Access4 has developed systems that will ensure ongoing improvements required by customers and government, by carefully listening to our partner base, and by establishing a supportive partnership model.
*Telecommunications Industry Ombudsman Annual Report 2018